STORE POLICY
Customer Care Policy
NikkiNicole Designs – Customer Care Policy
At NikkiNicole Designs, we are dedicated to providing every client with a luxury, supportive, and professional experience from consultation to final pickup. Our goal is to make every customer feel valued, heard, and beautifully taken care of.
Communication & Support
We respond to all inquiries within 24–48 hours. During high-demand seasons (such as prom and bridal), response times may be slightly longer, but every message will be answered as promptly as possible.
Professionalism & Respect
We treat every client with respect, patience, and care. In return, we ask clients to communicate respectfully and promptly throughout the design and ordering process.
Quality & Experience
Every garment is crafted with precision and attention to detail. We strive to deliver high-quality work that reflects your vision and aligns with the standards of NikkiNicole Designs.
Clear Expectations & Transparency
We aim to set clear expectations regarding timelines, fittings, design limitations, and communication. Clients are encouraged to ask questions at any stage for clarity and peace of mind.
Fittings & Satisfaction
Custom clients receive a fitting to ensure proper fit. Complex garments may require additional fittings to achieve the best possible final result.
While custom garments cannot be refunded, we aim for each piece to meet or exceed your expectations within the agreed-upon design.
Timeliness & Client Responsibilities
Timely communication, attending appointments, and providing accurate information helps us deliver your garment on schedule. Missed appointments or delays in communication may impact your timeline.
Issue Resolution
If a concern arises, we encourage clients to reach out directly so we can address the matter promptly and professionally. Our goal is for every client to feel supported and satisfied with their experience.
Privacy & Safety Policy
NikkiNicole Designs – Privacy & Safety
At NikkiNicole Designs, your privacy, safety, and trust are extremely important to us. We are committed to protecting your personal information and ensuring a secure, respectful, and professional experience throughout all interactions.
Information We Collect
We only collect information necessary to process your order or communicate with you, such as:
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Name, email, and phone number
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Appointment details
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Measurements for custom garments
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Payment information (processed securely through trusted third-party platforms)
How Your Information Is Used
Your information is used solely to:
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Process orders and schedule appointments
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Contact you regarding your order or services
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Send updates or promotional emails only if you opt in
We do not sell, rent, or share your information with outside companies.
Information Security
Your data is stored and handled through secure, reputable platforms such as Wix, Stripe, and PayPal. These platforms use industry-standard security measures to protect your personal and payment information.
Measurement & Fitting Safety
For in-person fittings, we maintain a safe, respectful, and comfortable environment. All measurements and fittings are performed professionally and discreetly.
Digital Safety
All digital products (ebooks, guides, classes) are delivered through secure links and platforms. Accessing or downloading materials from any unofficial sources is not recommended and may pose a security risk.
Your Rights
You may request updates, corrections, or removal of your personal information from our records at any time, provided it does not conflict with legal or accounting requirements.
Fraud Prevention
To protect both the business and clients, suspicious transactions, chargebacks, or fraudulent behavior may result in order cancellation or refusal of service.
Children’s Safety
NikkiNicole Designs does not knowingly collect personal information from minors without parental consent. If a minor is being fitted for a garment, a parent or guardian must be present.
Policy Updates
This Privacy & Safety policy may be updated periodically to reflect changes in services or legal requirements. The “Last Updated” date will always be displayed at the top of our policy page.
SMS Texting Privacy Policy
NikkiNicole Designs – SMS Texting Privacy Policy
At NikkiNicole Designs, your privacy, safety, and trust are extremely important to us. This SMS Texting Privacy Policy explains how we collect, use, and protect your information when you sign up to receive text messages. By using our SMS services, you acknowledge and agree to the practices outlined in this policy.
Information We Collect
When you opt in to receive SMS messages from NikkiNicole Designs, we collect your phone number and any information you voluntarily provide during signup, such as your name, email address, or preferences. We only collect the information necessary to send you messages related to your order, appointment, or promotional updates. No sensitive personal information is collected through SMS.
How Your Information Is Used
Your information is used solely to send text messages regarding order updates, appointment reminders, booking details, customer service communication, promotional announcements, or important alerts about your interactions with NikkiNicole Designs. We do not sell, rent, or share your information with outside companies for their own marketing purposes. Your data may be securely shared with trusted providers, such as Mailchimp or our website platform, for the purpose of delivering SMS services. These providers are required to safeguard your information and use it only as authorized by us.
Consent to Receive SMS Messages
By providing your phone number and opting in, you consent to receive text messages from NikkiNicole Designs. You acknowledge that message frequency may vary depending on your activity. Standard message and data rates may apply according to your mobile carrier. Your consent to receive SMS messages is not a condition for purchasing products or services, and you may withdraw consent at any time by opting out.
SMS Disclosures and Required Notices
By participating in our SMS program, you understand that carriers are not liable for delayed or undelivered messages. Message frequency will vary depending on communication needs. Standard message and data rates may apply. You agree that you are the owner or authorized user of the phone number provided, and you are responsible for notifying us if your number changes or is reassigned.
Opt-Out Instructions
You may opt out of SMS messages at any time by replying STOP to any message we send. Once you send STOP, you will no longer receive marketing or promotional texts from us, though we may still send essential order-related communications if needed to complete your transaction unless you request otherwise. You may reply HELP at any time to receive support or additional information about our SMS program.
Information Security
All data collected for SMS communication is processed and stored using secure and reputable third-party platforms such as Wix, Mailchimp, Stripe, and PayPal. These systems use industry-standard security measures to protect your information from unauthorized access, misuse, or disclosure. Although we take every reasonable precaution to safeguard your data, no electronic system can be guaranteed completely secure.
Data Retention
We retain your information only for as long as necessary to provide services, maintain communication preferences, and meet legal or operational requirements. If you opt out of SMS messaging, your phone number is added to our internal Do Not Text list to ensure you are not contacted again through SMS.
Your Rights
You have the right to request access to the information we store about you and the right to request corrections or deletion of your information where legally appropriate. You may withdraw consent for SMS messaging at any time through the opt-out instructions described above.
Policy Updates
We may update this SMS Texting Privacy Policy from time to time to reflect changes in our processes or compliance requirements. Any updates will appear on this page with a revised date.
Payment Methods
NikkiNicole Designs – Payment Methods
At NikkiNicole Designs, we offer multiple secure and convenient payment options to make your ordering experience smooth and flexible.
Accepted Payment Methods
We currently accept:
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Debit Cards
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Credit Cards
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Cash (in person)
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Zelle
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Wix Payments
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Apple Pay / Google Pay (if available through Wix)
Processing Fees
Debit and credit card transactions include a 2.9% + $0.30 processing fee, which is automatically applied at checkout.
To avoid processing fees, clients are welcome to pay via cash or Zelle.
Sales Tax
A 7% sales tax is added to all orders, including custom garments, ready-to-wear items, alterations, and digital products.
Deposits
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A 50% deposit is required for all custom orders over $300.
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Orders under $300 must be paid in full at the time of booking.
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Deposits are applied toward your final balance.
Final Payments
Final balances must be paid before pickup or shipping.
For custom garments, the remaining balance is typically due at the final fitting or prior to collection.
Secure Payments
All payments are processed through trusted, secure platforms such as Wix Payments, Stripe, and PayPal, ensuring your financial information is handled safely.
Late Payments
Failure to submit payment on time may delay production or pickup. Custom work will not continue until required payments are received.