Question 1

What are the fees for booking a consultation?

Accepted Answer

Prom and Bridal consultations require a $100 fee, which goes toward the garment balance, plus a $3.50 processing fee. Other custom orders require a $50 consultation fee and a $3.50 processing fee. Consultation fees are applied to your final balance if you proceed with your custom order. This fee secures your appointment and design discussion and is non-refundable once the consultation is completed.

Question 2

What is the deposit policy for custom designs?

Accepted Answer

For custom designs over $300, a 50% deposit is required. Orders under $300 must be paid in full at booking. If you cancel before materials are purchased, the deposit (minus the consultation fee) may be refunded. Once materials are ordered or production begins, all deposits become non-refundable.

Question 3

Can I return or exchange my custom order?

Accepted Answer

All custom and digital product sales are final. Each order is uniquely designed for you, so there are no returns, exchanges, or refunds on custom items or gowns. If there is an issue with a shipped garment, contact us within 36 hours via email to document the incident. Alterations can be arranged if necessary. Boutique items are exchange only. Contact us within 36 hours to address returns. Ready-to-wear items may be exchanged within 3 days of receiving your order if unworn and unwashed. In rare cases, discretionary refunds may be issued after labor has begun, minus materials, consultation fee, and labor hours.

Question 4

What is your shipping policy?

Accepted Answer

Yes, we ship! Shipping is available for both custom and ready-to-wear items, with standard shipping fees applied.
Local pickups are also available by appointment. Please ensure balance payment is received prior to pickup or shipment. Tracking details will be sent to the email address provided when ordering. Please allow 24 hours for tracking information to populate in the carrier's system.
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Question 5

What is the turnaround time for orders?

Accepted Answer

Standard turnaround time for custom garments is 3–4 weeks. Custom wedding and prom orders may take 4 to 6 weeks. Boutique items process within 2 to 7 days plus shipping time. Rush orders (needed within 3–7 days) may be accepted based on availability and will include a rush fee depending on design complexity.

Question 6

Can I get alterations for my garments?

Accepted Answer

Yes, we offer alterations. Alterations are available during the off-season for outside garments. Fit adjustments are included for custom orders. Major design changes or alterations outside the original scope of your custom order may incur additional fees if accommodations are possible.

FREQUENTLY ASKED QUESTIONS

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